Jamming in Paris

Jamming in Paris

When searching for family activities for our Paris vacation this summer, I found a 3-hour chocolate and patisserie walking tour. My definition of heaven, even on a sweltering late June day. Happily, my husband and two twentysomething children were game. The tour...
Customer Disservice Reps

Customer Disservice Reps

I love when my newsletter readers send me ideas for future issues. Last April my neighbor Tina emailed me to share a recent experience at Panera. On a Sunday Tina placed an order via Panera’s app as she was finishing her grocery shopping. She arrived at Panera 5...