by Evelyn Starr | May 20, 2023 | Brand Experience, Brand Purpose & Values
On May 20, 1993, my then-boyfriend Dan and I watched the Cheers finale along with 84 million other Americans. Unlike most of them, we watched from bleacher seats in front of the Bull & Finch pub, the Boston bar that inspired the series. NBC was going to broadcast...
by Evelyn Starr | Mar 17, 2023 | Brand Experience, Brand Strategy
As a mother of two young children in the early 2000s who worked from a home office, occasionally I would need a break. A few hours out of the house on my own to remember who I was without any obligation to feed, clothe, wash, educate, entertain, or otherwise support...
by Evelyn Starr | Jan 27, 2023 | Brand Experience, Marketing Research Tips
Zappos disappointed me recently, but not with their shoes or their service. I had ordered five pairs of sneakers from them with the hope I’d find one I liked that fit. To my joy, three pairs fit. I liked all three but only needed one. I kept the one I liked most. As I...
by Evelyn Starr | Dec 9, 2022 | Brand Experience, Emotional Connections
I may be single-handedly keeping the post office in business. Few days pass when I don’t mail a card to someone. I buy 5 books of stamps at a time and cards by the dozens. Cronin Cards, a small business selling cards specifically for business communications, is a...
by Evelyn Starr | Nov 16, 2022 | Brand Experience, Marketing Insights
I love when my newsletter readers send me ideas for future issues. Last April my neighbor Tina emailed me to share a recent experience at Panera. On a Sunday Tina placed an order via Panera’s app as she was finishing her grocery shopping. She arrived at Panera 5...
by Evelyn Starr | Aug 19, 2022 | Brand Experience, Marketing Insights
I used to joke that chocolate was a food group. I’m no longer joking. My diet contains a small daily dose of dark chocolate (or two) which I take with the devotion I used to give to a multivitamin. My husband Dan knows of my passion for dark chocolate and shares my...
by Evelyn Starr | Dec 10, 2021 | Brand Experience, Brand Storytelling
On a bright mid-October Monday, my friend Liz and I had a strange experience when we had lunch outside at a restaurant. Sunlight warmed the patio where two parallel rows of tables were spaced about 15 feet apart. Liz sat across from me, with her back to the other row...
by Evelyn Starr | Oct 8, 2021 | Brand Experience, Brand Strategy, Marketing Insights
My internet browsers open to the front page of The New York Times. For years, the first thing I would see when I went online looked like this: My go-to browser was Google Chrome. It seemed to function best with the apps I use. On August 30, 2021, I saw my tech-world...
by Evelyn Starr | Feb 19, 2021 | Brand Experience, Brands In Adolescence, Marketing Insights
On Sunday March 8, 2020, I took my friend Kathryn out for brunch. We did not know this would be one of the last times we would be inside a restaurant that year. We were celebrating her birthday, but she had a gift for me. Kathryn and her boyfriend Neal saw the mug in...
