Give Your Customers a Sign

Give Your Customers a Sign

After picking organic raspberries in Concord, Massachusetts one sweltering August Sunday, my husband Dan and I headed for refreshment to the Main Streets Market and Café in Concord Center. Main Streets Market and Café bustles all day with customers popping in to take...
Jamming in Paris

Jamming in Paris

When searching for family activities for our Paris vacation this summer, I found a 3-hour chocolate and patisserie walking tour. My definition of heaven, even on a sweltering late June day. Happily, my husband and two twentysomething children were game. The tour...
Customer Disservice Reps

Customer Disservice Reps

I love when my newsletter readers send me ideas for future issues. Last April my neighbor Tina emailed me to share a recent experience at Panera. On a Sunday Tina placed an order via Panera’s app as she was finishing her grocery shopping. She arrived at Panera 5...