Newsletter/Blog
The High ROI of Handwritten Thank You Notes
Handwritten notes’ ROI comes in the form of customer retention, repeat business and word-of-mouth marketing.
Alex and Ani: A Billion-Dollar Brand at 10, Barely Alive at 20
Two days before my daughter Fiona’s bat mitzvah in June 2013, my mother-in-law’s cousin Beth dropped off a beautifully-wrapped, 3 ½-inch square box. Inside were two Alex and Ani bracelets. One charm had a script initial F, the other had a Jewish star. I had never...
How Canceling Meetings Can Hurt Your Personal Brand
A consultant friend recommended me to one of his colleagues who was searching for podcast guests, urging him to interview me. The colleague and I scheduled a 25-minute, get-to-know you meeting, standard with podcast hosts to see if you are good fit. The meeting was...
Inbox Detox
My husband Dan had an anguished look a couple of weeks ago. He asked me a question that tugs at the heartstrings of any marketer. “How do I let a company I want to be in touch with know they are sending me too many emails?” Dan is an investment advisor. Investment...
Give Your Customers a Sign
After picking organic raspberries in Concord, Massachusetts one sweltering August Sunday, my husband Dan and I headed for refreshment to the Main Streets Market and Café in Concord Center. Main Streets Market and Café bustles all day with customers popping in to take...