Tag Archives: customer experience

Why Comcast Makes Us Crazy

"This call may be monitored or recored or ignored or ridiculed or forgotten or mocked or played at our office parties for laughs." - Glasbergen cartoonDuring the latter half of July my husband Dan and I took a 10-day vacation to Scotland with friends. Lots of golf for Dan, lots of sightseeing for me.

It was a wonderful break and I came back with that relaxed vacation feeling that gives you a new perspective on your daily routine.

Shortly before 11 a.m. on Thursday August 3rd I was back in my office and noticed that the Wi-Fi had suddenly gone offline. No big deal, especially in my relaxed state. read more

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A Glovely Idea

Clorox Premium Choice Gloves incident highlights importance of user experienceDear Clorox:

I am an avid user of your Premium Choice Gloves which are “Neoprene Dipped for Extra Durability and Protection.”  Though I was not searching for neoprene-dipped gloves, I have become a loyal user of them as they are the most durable rubber gloves that Target sells to protect my hands as I scrub pots and pans.

Otherwise my hands would resemble those of the Wicked Witch of the West.

Usually I buy two pairs at a time, so when the first pair fails – via a tear in one of the gloves – I have a back-up pair ready.

Here’s the thing though.  It’s always the right glove that goes first.  read more

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