May 20, 2012

Is Your Brand In Adolescence?

Adolescents can be unpredictable

It happens to the savviest business owners and brand champions. One day you wake up and that little darling brand that you have nurtured since birth or early brand-hood has grown into an entity you barely recognize.

The brand that you knew and loved and that bore the markings of your careful stewardship has suddenly developed a mind of its own and is performing erratically. When did this happen? How could this happen? Why is it happening to me?

It could be that you have a Brand in Adolescence on your hands.

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When the Better Business Bureau Isn’t Better

Better Business Bureau logo

Last week I got a voice mail from Donna at the Better Business Bureau.  She assured me nothing was wrong but asked that I return her call.  I had never gotten a call from the BBB before, so I was curious to see what she wanted. And just a tad bit suspicious.

Turns out my suspicions were correct.  This was a sales call.  From the BBB.

Given that no one has lodged a complaint against E. Starr Associates in the 11+ years I’ve been in business, and my less-than-10-employee business size, I qualify to join the BBB for only $47.95 per month.  That’s only about $1.60 per day!

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Don’t You Love Me Anymore?

Stacked copies of the New York Times

Is there anyone out there who hasn’t heard a parent utter the golden rule?  Treat others the way that you would like to be treated.

Well, okay, my father once said the golden rule was “those who have the gold make the rules.”

While the former golden rule is the more prominent and accepted one, the latter seems to be the one that newspaper companies follow.

Except that newspaper companies’ gold is long gone.

Though the newspaper industry’s need to change its business model has been painfully obvious for years, the industry has clung to past practices.

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An Abercrummy Experience

abercrombie logo with small moose

A Brand that Needs to Get Unstuck

Last week was school vacation week here.  My children and I took a trip to New Jersey to visit my parents.  In close proximity to Paramus, the original shopping mall mecca, my 10-year-old daughter and I also took the opportunity to shop.

My daughter had been eyeing a sweater at abercrombie (the kids’ division of Abercrombie & Fitch) at the mall near our home in Massachusetts.  She had her heart set on finding it in Paramus.  We spotted the sweater prominently displayed on a couple of mannequins as soon as we entered the store.

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To Crash Is Human, To Backup Divine

Carbonite logo

I have a confession:  there’s a bit of computer geek in me. 

In high school I took computer language courses in BASIC, FORTRAN, and PASCAL.

In college, I worked at the campus computer center.  My job entailed collecting 10 cents per page printed and rebooting our enormous mainframe computer when it crashed during high usage periods (mid-terms and finals).

When the system crashed, a less pleasant part of my job was to tell some seniors that yes, unfortunately, the 10 pages of thesis they had just spent 6 hours writing were really gone if they hadn’t acted to save them.

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Marketing v. Noise

random music notes, clefs, and stars

Marketing gets your attention.
Noise never penetrates the surface.

Marketing differentiates.
Noise emphasizes sameness, but louder and with a meaningless twist.

Marketing informs.
Noise tries to remind you of what it has said before, and fails.

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Try Before You Sell

sun chips bags

One day last summer my husband and I were in the kitchen coordinating preparations for a huge party when we were stopped in our tracks by a deafening noise. 

Was it thunder?  No.  Police siren?  No.  Earthquake?  No.  Avalanche?  Atomic bomb?  The Red Sox beating the Yankees?  No, no, and no. 

It was my husband opening two bags of Sun Chips.

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Talk to Strangers and Keep Your Mother-in-law Out

profile of my mother-in-law, Elanaah

I love my mother-in-law, Elanaah.  And not just out of obligation.  We get along great because we respect and trust each other.  Our mutual respect comes from years of being straightforward and truthful with each other.

Based on this trust, I have occasionally sought Elanaah’s advice.

Elanaah is a parenting expert, with particular emphasis on the early childhood years.  Not every woman would welcome this feature in a mother-in-law, but I have found her consultations helpful and reassuring.  And she has never forced advice on us.  Her lauding our parenting skills on occasion feels like an extra strong endorsement given her expertise.

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